Privacy Policy
1. Legal notice
This website is owned by Protea Training Services, a company registered in England and Wales with its registered office at Unit 5, Mancor House, Bolsover Street, Hucknall, Nottingham, Nottinghamshire, NG15 7TZ, United Kingdom.
Governing law and jurisdiction
Your use of this website will be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. If you have any queries regarding this website, please contact us at info@proteaservices.co.uk.
2. Privacy statement
Our policy is to protect the privacy and confidentiality of our web visitors and site users. We handle the information we gather when you visit our website as follows:
Regulatory compliance
We comply with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and adopt the principles of those regulations namely that personal information is:
i. Fairly and lawfully processed
ii. Processed for a limited time and retained for no longer than is reasonably necessary
iii. Retained and processed in a way which is relevant, adequate and not excessive
iv. Accurate
v. Processed in accordance with your rights
vi. Kept secure
vii. Not transferred without adequate protection
Web server activity logs
Our webservers collect and store all of the information that your browser sends when it requests a webpage, including:
- the name, domain, and numerical internet address (‘IP address’) of the “host” computer (which is usually a server belonging to your Internet Service Provider and not your personal computer) from which you access the Internet
- the date and time you accessed our site
- the Internet address of the web page that you came from
- the page you requested from our site and what has been sent to your computer and
the information your web browser software sends as its so-called “User Agent,” which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.
It is not possible to determine your identity from this information. The logs are periodically summarised and analysed in order to study the way in which the site is being used and to perform other studies to help us improve the site’s organisation, performance, and usefulness.
E-mail and other personal information
When you send us personal identifying information either in an e-mail or in a message containing a question or comment or by entering your details in a form on the website, that e-mails this information to us or by uploading documents such as a curriculum vitae, we use it to respond to your requests. We do not retain or distribute lists of e-mail addresses to any parties outside of Protea Training Services and we do not distribute lists of e-mail addresses.
Collection and release of gathered information
We will not obtain personal identifying information about you when you visit our website, save for the information that you choose to provide. Except as explained in this statement or as required by law, or in the event of a suspected attempt to deliberately circumvent our system’s security with the intent to gain unauthorized access or to cause other damage to our systems, we do not attempt to identify individual users or share any information we receive with any parties outside of Protea Training Services. In the latter case, collected information associated with a suspected intrusion might be shared with properly authorised investigatory bodies.
Our use of cookies and retained information
– Cookies
Some applications may send a “cookie” to your computer’s hard disk to provide a temporary history of actions taken. Cookies are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form.
By using the site, you agree to the use of cookies. In most browsers, you have the option of deleting any cookies downloaded to your computer and guidance can be found on this from the help menu of any browser that you use. The information generated by the cookie about your use of the website (including your IP address) is used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Protea Training Services. The information may also be used to provide links to other sites within the control of or associated with Protea Training Services or to remember your preferences when using the site. Common examples of these uses are the tracking of requests for information or assistance and remembering information such as your location or username. We do not retain any record of “cookies” beyond what is necessary for running the application.
– Webserver activity logs
Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.
Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The e-mail may be retained in an archive in order to allow us to maintain a proper record of our dealings with you.
Online forms and questionnaires – Information collected via online surveys may be maintained at our discretion for an indefinite period of time.
Whilst every effort is made to ensure that the information contained in this site is accurate and up to date, we cannot be held responsible for any errors, omissions or inaccuracies. We accept no responsibility for its application to any specific issues or matters that you might wish to address or for the consequences of such application.
3. Disclaimer
The information and materials contained in this website are provided for general information purposes only and do not constitute legal or other professional advice. Protea Training Services does not accept any responsibility for any loss which may arise from reliance on information published on this site.
We cannot promise that access to the website will be uninterrupted or entirely free of errors. We will not be responsible in any circumstances for any consequential or incidental damages (including but not limited to loss of profits, loss of privacy and loss of data) or for any other indirect, special or punitive damages whatsoever that arise out of or that are related to the use of this web site.
Protea Training Services is not responsible for the content of any external sites to which we provide links.
Protea Training Services works to ensure that its systems are free from viruses, spyware and malware or other content of a malicious or intrusive nature. We cannot accept responsibility for any inconvenience, loss or damage caused by the inadvertent admission of such items onto this site. If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs of any servicing, repair or correction.
4. Copyright and links
This website is owned by Protea Training Services. This web site is protected by copyright and database rights. Unless otherwise stated the contents of this site belong to and are the copyright works of Protea Training Services.
You may print or download any material on this web site and retain a copy of it for your personal use provided that you do not do so for profit. You will require our written permission to make any other use of the material, including, in particular, its incorporation into any other electronic or hard copy document or its distribution or making available to the public (whether in print or electronic form).
5. Confidentiality
If you give us information you accept the terms of this page as to how we may use the information.
Unless we have specifically agreed between us to the contrary, we are entitled to assume that such information is not confidential and is not subject to confidentiality obligations owed to a third party and is not being given to us in breach of any such obligations.
6. Your consent
You consent to the collection and use of your personal information in the manner set out above by using our website. Any changes to legal statements will be posted to this page of our website.